Support chat "Ask Flino"
Flino has a built-in help bot “Ask Flino” that answers product questions for you — straight from the app, without you having to dig into docs or open a support ticket.
Where to find the chat
Section titled “Where to find the chat”The Ask Flino trigger sits in the top bar (near search and notifications). Clicking it opens a chat widget at the side of the app. Close it via the X in the widget or by clicking the trigger again.
What the chat can do
Section titled “What the chat can do”The bot is trained on Flino-specific product knowledge and answers questions across these areas:
- Pipeline — status, filters, focus mode
- Queue — follow-ups, pause reasons, resuming
- Contacts and companies — master data, salutation, email
- Acceptance — acceptance link, extension request
- Referrals — referral programme and bonus logic
Example questions:
- “How do I activate a sequence on an offer?”
- “What does the pause reason ‘Missing data’ mean?”
- “Where do I find the acceptance link for an existing offer?”
- “How does the referral programme work?”
Insights about your own offers
Section titled “Insights about your own offers”Beyond product knowledge, the bot can also give concrete recommendations on your data. It has read access to your offers, contacts, and sequences and can answer questions like:
- “What is the next sensible step on the offer for Mustermann GmbH?”
- “Why hasn’t contact X replied yet?”
- “Which offers in my pipeline need attention today?”
The bot only reads. What it suggests is an opinion — the decision and the action stay with you.
What the chat does not do
Section titled “What the chat does not do”- ❌ No data edits — the bot only answers questions; it doesn’t change anything in your offers, contacts, or sequences.
- ❌ No sending — it cannot send emails or start sequences.
- ❌ No account support — topics like cancellation, invoice corrections, or privacy requests still go to human support directly.
When to ask the bot — and when to ask support
Section titled “When to ask the bot — and when to ask support”| Question | Source |
|---|---|
| ”How does feature X work?” | Ask Flino |
| ”My sending fails, what to do?” | Ask Flino for diagnosis hints; for deeper issues, contact support |
| ”Can I change my invoice?” | Support |
| ”My account is locked.” | Support |
| ”How is data privacy handled?” | Support (or the privacy page) |
Privacy
Section titled “Privacy”What you type into the chat is sent to the bot for processing — so don’t use it for sensitive personal data that isn’t already in your Flino workspace.