Electronic signature

Flino accepts offers natively and electronically: your customer confirms right on the acceptance page, without an external signature tool and without a login. Depending on your setting, a single click is enough, or your customer types their name and draws a signature right in the browser.

Part of the paid plans: The name and signature modes belong to the paid plans (Pro and Team). On the Free plan, acceptance stays a simple one-click confirmation; you see the settings there locked, with the hint Included in paid plans.

Legal framing

Acceptance is made as a simple electronic signature. Flino does not verify your customer’s identity (no ID check, no two-factor step). For everyday B2B offer acceptance this is the usual and practical route. For cases that require a qualified electronic signature, Flino is not the right tool.

In the name modes, your customer sees the fixed statement on the acceptance page “I hereby bindingly accept this offer.” and the note “This acceptance is a simple electronic signature. No identity verification is performed.” If the offer has a PDF, the statement reads “I hereby bindingly accept this offer as set out in the provided offer document (PDF).”; the PDF is then linked once more in the decision area.

The four modes

You set the mode in Settings → Sales Room → Acceptance & signature in the Mode field and apply it with Save. It applies to every offer in your organization:

Mode	What your customer does
Acceptance only (no name)	confirms with a click
Name + checkbox	enters their full name and confirms
Name + optional signature	name is required, the drawn signature is optional
Name + required signature	name and drawn signature are both required

The default for new organizations is Name + checkbox.

Additional required fields

In the name modes, you can make two more details mandatory:

• Company required: your customer must also provide their company.
• Role required: your customer must also provide their role.

Your customer can always add an email address voluntarily. The accept button only becomes active once all required fields are filled.

Signing in the browser

When a signature mode is active, a drawing field appears. Your customer signs directly with mouse, trackpad, or finger. No upload, no app, no printout.

Proof: confirmation email with PDF

With the Confirmation email to the customer switch (on by default), your customer receives a confirmation email after every acceptance, sent to the contact’s address or to the address they entered when accepting. For acceptances with a name, the proof PDF (annahmebestaetigung.pdf) is attached. It contains the name, the time, and the accepted statement, plus the signature if one was drawn. The offer PDF is attached as well if it is at most 8 MB.

All members of your organization receive an email as well. For acceptances with a name, it contains the name the offer was accepted with, and the same proof PDF is attached. If the PDF is not ready at the moment of acceptance, Flino sends it shortly afterwards in a separate email.

Regardless of these emails, the acceptance is valid the moment your customer confirms. The accepted offer version is frozen at that point, so the proof points unambiguously to exactly that document. If you create a new version afterwards, the accepted one stays unchanged.

What happens next

As with any acceptance, Flino sets the offer to Won, ends any active follow-up sequence, and adds an event to the activity timeline. For the full flow and how the acceptance link is created, see Acceptance link.