Billing, plan limits, and credits
In Billing you manage your subscription, your credits, and see your usage limits.
Page subtitle: “Manage your subscription, credits, and usage limits.”
Current plan
Section titled “Current plan”At the top you see a card for your current plan:
- Plan name (e.g. Free Plan)
- Status badge — one of: Active, Comped, Payment pending, Cancelled
- For an active paid plan: button Manage subscription (opens the Stripe customer portal in a new tab)
- For a cancelled subscription, an additional line “Cancelled, access until [date]”: your plan stays fully usable until that date, then you switch to Free automatically.
Credits
Section titled “Credits”Each plan grants you a monthly credit quota. Credits are spent exclusively on AI-written outgoing emails:
- the AI suggestion for your first email in the send dialog
- every AI-generated step of a follow-up sequence
- the AI suggestion for a reply to a customer response
Rule of thumb: 1 credit = 1 outgoing AI email. You are charged on the first generation; regenerating the same step costs nothing extra.
All analysis features are free: the PDF analysis on offer import, the classification of incoming replies, and the call analysis consume no credits. The AI icon in the interface means “AI at work here”, not “this costs credits”.
Monthly
Section titled “Monthly”A progress bar shows: “[X] of [Y] credits used” and the next reset date.
Top-ups
Section titled “Top-ups”If you need more credits in a month, you can buy top-ups. Each top-up:
- is a bundle with a fixed credit count
- is valid for 12 months from purchase
- is consumed on top of the monthly credits
Top-up details shows the active bundles with remaining balance and validity.
Top-ups are only available in the paid plans — namely Starter and Pro. In the Free plan you cannot buy top-ups; once monthly credits run out, you have to switch to a paid plan first.
Consumption order
Section titled “Consumption order”Flino consumes monthly credits first, then top-up bundles. That way monthly credits don’t expire unused at cycle end — the top-up sits and waits until you need it.
What happens when credits run out during a sequence?
Section titled “What happens when credits run out during a sequence?”If your total balance (monthly + top-up) does not cover a planned sequence step, this happens automatically:
- The step is not sent.
- The sequence pauses with the reason No credits.
- You get a notification “Follow-up paused: no credits left” with a pointer to the billing page.
- Once you’ve topped up (upgrade or buy top-up), you can manually resume the sequence — it picks up the next step at the next valid send slot.
The sequence itself is not lost — it waits until credits are available again.
Plan limits
Section titled “Plan limits”Besides credits, there is a limit on active offers:
- Card Active offers
- Progress bar: “[X] of [Y] offers”
- On reaching the limit: red badge Limit reached + button Upgrade
An offer counts as active as long as its status is not Won / Lost.
Compare plans
Section titled “Compare plans”The page shows an overview of the available plans. Note: “All prices net, excl. 19% VAT.”
The core is the same in every plan: offer management, sending via your connected mailbox, acceptance link, follow-up sequences, AI suggestions, pipeline, analytics, and calendar integration are included everywhere. What differs between plans are five things:
- How many offers you can have active in parallel. In the Free plan that is 5 active offers in parallel (anything not Won, Lost, or Expired). In the paid plans the count is unlimited.
- How many monthly credits you get. Each plan has a different quota.
- Whether you can buy top-ups. Top-ups are only available in the paid plans. In the Free plan you have to switch to a paid plan once monthly credits are gone.
- Whether you can use the AI connector. Connecting your AI assistant is part of the paid plans.
- Whether you can use the sales room. It is included in the paid plans as well.
Current prices and credit volumes are always on the official pricing page (flino.com/pricing) or directly in your billing page in Flino. The docs deliberately don’t list fixed numbers because plan terms can change — the pricing page is the only reliable source.
Upgrade your plan
Section titled “Upgrade your plan”- On the plan card, click Upgrade.
- Stripe checkout opens.
- Enter payment details and your billing address; optionally add a company name and VAT ID. These details appear on your invoices.
- Confirm. Toast “Upgrade successful!” — the plan display updates.
After a mid-month upgrade, the new credit quota is available immediately; you do not wait for the next cycle start.
Downgrade your plan
Section titled “Downgrade your plan”Below your current plan, every cheaper plan card shows the Downgrade button:
- With an active subscription, the click takes you to the Stripe customer portal. You complete the switch to a smaller paid plan, or the cancellation at the end of the term, there.
- Without an active subscription, Flino switches directly and confirms with “Your plan was lowered to [plan].”
Buy credits
Section titled “Buy credits”- In the credits area, click Buy credits or View top-ups.
- Pick a top-up bundle.
- Stripe checkout → payment.
- Credits are added to your account immediately.
When you hit a limit
Section titled “When you hit a limit”Offer limit
Section titled “Offer limit”- Modal Offer limit reached: “You’ve hit the maximum of active offers ([X]/[Y]).”
- A banner on the offers page and the create button is disabled.
- Solutions: upgrade your plan or move existing offers to Won / Lost / Expired.
Credits exhausted
Section titled “Credits exhausted”- Modal Insufficient Credits: “AI actions are blocked. Please upgrade or buy credits.”
- Buttons Upgrade plan / Buy credits
- Manual actions (change status, write email manually, pause sequence) keep working
- AI buttons are disabled and show a hover hint
Credits running low
Section titled “Credits running low”At a low balance: “Credits running low. Upgrade or top-up so automations don’t stop.”
Common questions
Section titled “Common questions”Can I save monthly credits and use them next month? No — monthly credits are reset at the cycle end and don’t accumulate. Purchased top-ups, on the other hand, are valid for 12 months from purchase.
Can I cancel monthly? Yes — via the Stripe customer portal (Manage subscription).
What happens if a payment fails? The status moves to Payment pending. You’ll see hints in the UI; after several failed attempts the status moves to Cancelled, and AI actions are blocked.