Billing, plans, and quotas
In Billing you see your current plan, your offer and voice quota for this month, and the available plans. Every paid plan runs through a company account, even with a single seat. You can buy directly on the billing page; afterwards you manage seats, plan, and cancellation in the company account.
Employees of a company account do not see the Billing and Company account menu items. They find their plan, the offers left this month, and their contact person under Settings → Your access.
The four plans
Section titled “The four plans”| Plan | Who it is for | What it adds |
|---|---|---|
| Free | to try it out | one user, a small monthly offer quota, follow-up sequences, AI sales assistant, no AI voice minutes |
| Pro | for the individual sales rep | a larger offer quota per seat, AI voice minutes, the sales room, the name and signature modes of the electronic signature, AI control and the AI connector, Flino branding can be disabled |
| Team | for sales teams | everything in Pro with a higher offer quota per seat, plus the team view with the team dashboard, administrators in the company account, and a shared library |
| Enterprise | for companies with their own requirements | everything in Team, tailored on request: company SSO, audit log, governance, Salesforce and Microsoft Dynamics integration, SLA |
The core is the same in every plan: offer management, sending via your connected mailbox, acceptance link, follow-up sequences, AI suggestions, pipeline, analytics, calendar integration, and API tokens for Zapier and the webhook import are included everywhere.
The former Starter plan is no longer sold. Existing Starter subscriptions get the same quotas as Pro.
Current prices and quotas are on the pricing page (flino.com/pricing) and on your billing page in Flino. The docs deliberately do not list fixed numbers because terms can change.
Per-seat billing
Section titled “Per-seat billing”- A seat is one user. You pay per seat, billed monthly or yearly; yearly billing is cheaper.
- There is no seat minimum. You can start with one seat and add or remove seats later. You can reduce at most down to the number of occupied seats plus open invitations, see Company account.
- All prices are net, plus VAT.
- The monthly plan can be cancelled at any time with effect from the end of the current month; the yearly plan runs for twelve months. In both cases your access continues until the end of the paid period.
Quotas
Section titled “Quotas”Every plan comes with monthly quotas:
- Offers per seat per month. Creating an offer already takes a slot, including via the import or Reoffer; once the quota is empty, no more offers can be created. If you delete an offer that was never sent, you get the slot back. A sent offer stays counted even if you delete it later; sending it again does not count a second time. The follow-up emails of a sequence do not count extra.
- AI voice minutes per seat per month, on Pro and Team. Dictation and the voice mode in Ask Flino draw on the same minute quota.
Quotas apply per seat and land in the workspace of the person who holds the seat. They are not shared between the seats of a company account: with three Pro seats, each of the three people has their own Pro quota. At the start of each monthly cycle the quotas are reset, also with yearly billing; unused remainders do not carry over.
On the billing page, the Offers this month and Voice minutes cards show usage (“X of Y”), what is still free, and when the new quota arrives (“New quota on …”). Below, the Offer history lists the latest entries.
Buying extra offers or credits (top-ups) is no longer possible. Remaining credit from previously bought top-ups was moved into the offer quota once. It shows in the card as “+N carried over (no expiry)”, does not expire, and is used after the monthly quota.
Not counted against the offer quota are the AI analyses: the PDF analysis on offer import, the classification of incoming replies, and the call analysis. AI-written texts for the first email, sequence steps, and replies are not counted individually either. For AI actions there is an internal limit per monthly cycle. Once it is reached, Flino shows AI quota used up, and AI actions such as email generation are unavailable until the next cycle.
When a quota is used up
Section titled “When a quota is used up”When the offer quota is used up, you cannot create new offers until the next cycle; existing offers stay editable. When the voice minutes are used up, dictation and voice mode are unavailable until the next cycle. Everything else, such as changing statuses, handling replies, or editing offers, keeps working.
Flino shows Offer quota used up at the top of the app and a notice on the billing page with the date on which the quota renews. Which button appears depends on your plan and role:
| You are … | Button | Goes to |
|---|---|---|
| without a company account (Free) | Choose a plan | the available plans on the billing page |
| owner of a company account on Pro | Switch to Team | the Subscription card in the company account |
| administrator of a company account on Pro | To company account | the company account; the owner changes the plan |
| owner or administrator of a company account on Team | no button | the quota renews on the date shown |
| employee of a company account | Show contact person | Settings → Your access; the notice then reads “Your quota is used up. Please contact …” |
More offers per person come with the Team plan, which has a higher quota per seat than Pro. An additional seat gives another person their own quota; it does not raise the quota of an existing seat. There is no usage-based pricing and no surcharge per offer.
Buy a plan
Section titled “Buy a plan”Under Available plans, choose Monthly or Annual and the number of Seats at the top. The cards show the price per seat and the total.
- Click Buy Pro or Buy Team.
- Enter the Company name in the dialog and click Go to checkout.
- In Stripe Checkout, enter your billing address, optionally with a VAT ID.
Your company account is then set up: you are the owner and take seat 1 yourself, and your workspace runs on the purchased plan right away. You can start the same purchase on the company account page with the Buy a plan card. For Enterprise, use Contact us.
Anyone who is already an employee or administrator of a company account cannot buy one of their own. If you already own a company account, you change seats and plan there.
Change plan, change seats, cancel
Section titled “Change plan, change seats, cancel”If you manage a company account, the plan cards show Change in company account. The button opens the Subscription card in the company account. There you see plan, seats, billing interval, and the next renewal date, and handle everything yourself:
| Action | Who may | When it takes effect |
|---|---|---|
| Change seats | owner and administrators | more seats immediately, pro-rated; fewer seats at the end of the period |
| Change plan | owner only | Pro → Team immediately; Team → Pro at the end of the period |
| Change billing | owner and administrators | monthly → annual immediately, the rest of the month is credited; annual → monthly at the end of the period |
| Cancel subscription | owner only | at the end of the period; until then all seats stay active, afterwards seat holders fall back to Free |
For immediate changes the dialog shows up front what is due today. If Stripe declines the payment, the change is not applied. Scheduled changes appear in the subscription card (“From …”) and can be withdrawn with Undo scheduled change; a cancellation is withdrawn with Undo cancellation. While a plan change is scheduled, only the owner can change seats or the billing interval.
You manage invoices and payment method in the Stripe customer portal, which you open from the company account via Payment method and invoices.
If you still have a personal subscription from before the company account (Starter or Pro), cancel it directly on the billing page with Cancel subscription at period end. Invoices and payment method are available there at the top via Payment method and invoices.
How seats are assigned and what a seat means for a person is described under Company account.
Common questions
Section titled “Common questions”Can I carry unused quota over to the next month? No. Offer and voice quotas are reset every monthly cycle.
Do the seats of a company account share one quota? No. Each seat brings its quota into the workspace of the person who holds it. If your quota is used up, you cannot take over a colleague’s.
Do I really need a company account as an individual? Yes, but you will hardly notice it. At checkout you enter a company name, become the owner, and take the one seat yourself. The company account is where you later manage seats, plan, and invoices.
Can I cancel monthly? On the monthly plan, yes, at any time with effect from the end of the current month. The yearly plan runs for twelve months. Only the owner of the company account can cancel.
What happens if a payment fails? The person who bought the company account gets a notice in the app and an email, and the subscription card shows “Payment overdue”. For seven days the plan keeps running normally. If the payment is still open after that, seat holders fall back to their personal plan, usually Free, until the payment arrives.