How can we help?
Most questions are answered by our free documentation – it explains every core feature of Flino step by step. If you can't find an answer there, our team is just one form away.
Help with the core features
Free and without login: every guide for Flino, sorted by topic.
Getting started & onboarding
Set up your account, connect your mailbox and walk through the 7-step onboarding wizard.
View guides →Create & send offers
Add offers manually or via PDF upload and send them straight from your own mailbox.
View guides →Follow-ups & replies
Set up automatic follow-up sequences and handle incoming replies.
View guides →Pipeline & reporting
Keep open offers in view, track their status and read your analytics.
View guides →Account & billing
Manage your team, settings, AI credits and invoices.
View guides →API & integrations
Connect API tokens, webhook import and Zapier.
View guides →Frequently asked questions
Does Flino send the emails itself?
No. Flino sends all follow-up emails directly from your connected mailbox – Google Workspace or Microsoft 365 Business. You stay the sender: no third-party system, no Flino branding.
Do I need a Google or Microsoft account?
Flino works with Google Workspace (including personal Gmail accounts) and with Microsoft 365 Business. A simple OAuth connection is all it takes. Personal Microsoft accounts (Outlook.com, Hotmail, Live.com) are not supported yet.
What happens when a customer replies?
Flino detects replies automatically and pauses the follow-up sequence immediately. You get notified and can continue the conversation yourself.
Is Flino GDPR-compliant?
Yes. Flino processes your data exclusively on European servers. We offer a data processing agreement (DPA) and meet all GDPR requirements.
Can I cancel anytime?
Yes. You can cancel your plan at any time. There are no minimum terms. After cancelling, your access continues until the end of the paid period.
How fast will I hear back from support?
We usually reply within 1 business day. You can attach screenshots in the contact form – that helps us resolve your request faster.
Find more answers in the documentation and in the pricing FAQ.
Already a customer? Ask Flino right in the app
Logged-in users can reach the “Ask Flino” AI assistant directly from the top bar of the app – with context about your offers, your pipeline and your contacts.
Didn't find an answer? Contact us
Tell us what's going on. The more context (and ideally a screenshot), the faster we can help. We usually reply within 1 business day. Fields marked with are required.
Reach us by phone
Please note: we do not provide technical support over the phone. For technical issues, bugs and how-to questions please use the contact form above – that way we can help with all the details (and screenshots).