General Terms and Conditions (GTC)
As of: April 2026
This English text is a convenience translation. Only the German version at flino.com/agb is legally binding; in the event of any discrepancy, the German wording prevails.
§ 1 Scope
These General Terms and Conditions (GTC) apply to all contracts between Flino GmbH, Berlin, Germany (hereinafter the “Provider”) and the users of the platforms flino.com and flino.io (hereinafter the “User”). Deviating terms of the User are not recognised unless the Provider expressly agrees to their applicability in writing.
§ 2 Description of services
Flino is a SaaS service that enables self-employed professionals, freelancers and agencies to send automated quote follow-up sequences via their own Gmail account. In particular, the service comprises:
- Managing and tracking quotes
- Creating and controlling email follow-up sequences
- AI-assisted copy suggestions and sequence automation
- Integration with Gmail via OAuth
The Provider reserves the right to modify the scope of services subject to reasonable prior notice.
§ 3 Conclusion of contract and registration
3.1 Use of Flino requires registration. By completing registration, the User submits an offer to conclude a usage agreement.
3.2 The Provider accepts this offer by activating the account.
3.3 The User warrants that they are of legal age and have legal capacity, and that all information provided is truthful.
§ 4 Rights of use
For the term of the contract, the Provider grants the User a simple, non-transferable right to use the platform within the scope of the booked service. Passing access credentials on to third parties is prohibited.
§ 5 Prices and payment terms
5.1 Current prices can be viewed at flino.com/pricing. All prices are net and exclusive of statutory VAT.
5.2 Paid plans are billed monthly in advance. Payment is processed via the payment service provider Stripe.
5.3 In the event of late payment, the Provider reserves the right to block access to the platform.
§ 6 Term and termination
6.1 The free plan runs for an indefinite period and can be ended at any time.
6.2 Paid plans have a minimum term of one month and renew automatically unless terminated in due time.
6.3 Termination is possible at any time with effect from the end of the current billing period. Following termination, the account is deactivated at the end of the paid period.
6.4 The right to extraordinary termination for good cause remains unaffected.
§ 7 User obligations
The User undertakes:
- To use the service only for lawful purposes
- Not to send spam or unsolicited advertising
- To observe copyright and data protection law when using the service
- To keep access credentials secure and not pass them on
- To inform the Provider without delay of any misuse
§ 8 Data protection and Gmail integration
8.1 The Provider processes personal data in accordance with the privacy policy and the applicable data protection provisions.
8.2 The User is responsible for the lawful use of the Gmail integration. They ensure that sending emails to their customers complies with the applicable legal requirements (in particular the GDPR and the German Act Against Unfair Competition, UWG).
§ 9 Availability and maintenance
The Provider endeavours to keep the platform highly available but does not guarantee 100% availability. Where possible, maintenance work is carried out outside peak usage hours and announced in advance.
§ 10 Limitation of liability
10.1 The Provider is liable without limitation for damage arising from injury to life, body or health, and for intentional or grossly negligent breaches of duty.
10.2 In the event of slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for this type of contract.
10.3 Any further liability is excluded. In particular, the Provider is not liable for lost profits or indirect damage.
§ 11 Intellectual property
All rights to the platform, the source code, the design and the content belong to the Provider. The User receives solely the right of use described in § 4.
§ 12 Amendments to these GTC
The Provider reserves the right to amend these GTC subject to 30 days' prior notice. Amendments are communicated to the User by email. If the User does not object within 30 days, the new GTC are deemed accepted.
§ 13 Final provisions
13.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
13.2 The place of jurisdiction is Berlin, provided the User is a merchant, a legal entity under public law or a special fund under public law.
13.3 Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected.
§ 14 Contact
If you have questions about these GTC, please contact: [email protected]
§ 15 Consumer dispute resolution
We do not take part in dispute resolution proceedings before a consumer arbitration board. The EU Commission provides a platform for online dispute resolution at https://ec.europa.eu/consumers/odr.